Need a personal Korea eSIM first?
If payment failed after checkout, contact support first with your order email and attempted payment time. For travelers, students, and teachers buying one line, prepaid Data eSIM checkout remains the primary lane. Team Plan requests stay below for companies and group admins.
Contact support for payment recovery now
Traveler support SLA reassurance
For one-line traveler, student, and teacher questions, contact [email protected] before or after checkout.
Kimchi Mobile support references list service hours as 10am to 5pm, Monday to Friday (KST). Requests sent outside support hours are handled in the next support window.
Need one personal line first? Use the prepaid traveler checkout paths above before using the team form below.
Team mobile plan request (B2B)
For companies, schools, travel groups, and project teams that need multiple Korean SIM or eSIM lines. If you need one personal line, use the traveler options above first.
Submit the form to send your request to Kimchi Mobile. If you prefer email, write to [email protected].