Contact
Need a personal Korea eSIM first?
If payment failed after checkout, contact support first with your order email and attempted payment time. For travelers, students, and teachers buying one line, prepaid Data eSIM checkout remains the primary lane. Team Plan requests stay below for companies and group admins.
Payment recovery reassurance: We prioritize failed-payment support tickets during support hours and continue processing requests in the next support window for after-hours submissions.
Contact support for payment recovery now
Traveler support SLA reassurance
For one-line traveler, student, and teacher questions, contact [email protected] before or after checkout.
Kimchi Mobile support references list service hours as 10am to 5pm, Monday to Friday (KST). Requests sent outside support hours are handled in the next support window.
Need one personal line first? Use the prepaid traveler checkout paths above before using the team form below.
Team mobile plan request (B2B)
For companies, schools, travel groups, and project teams that need multiple Korean SIM or eSIM lines. For one personal line or payment recovery, use the traveler support lane above first.
Fast intake: company, work email, team size, and use case.
Open compact team quote form
Complete the fields below. Kimchi Mobile follows up through your work email.
Submit the form to send your request to Kimchi Mobile. If you prefer email, write to [email protected].