Prepaid SIM – Basic Plan for 90 days

 ▸ Shipping Information

• We are shipping your package the following day after mail address confirmation.
• Domestic shipping takes 1-3 business days.
• DHL International shipping takes 2-4 business days.
• When you request to change the SIM, you will be required to cover shipping costs both ways if it is not a result of our error.
  If you are ordering before arriving in Korea, email us([email protected]) your arrival information or your preferred date to receive it. 

▸ How to activate my SIM card? 

 The Kimchi Mobile team will assist you with the activation process of your prepaid MVNO SIM card.
 Our team would be pleased to assist you with your order.

1. Complete the Payment
2. Check your email and print out the activation application form.
3. Submit the application form with the ID and device information in the email form.
4. Follow-up activation process email from Kimchi mobile.
5. Replace the SIM card and reboot your device.
   

Important Note: If you are using a smartphone that supports dual SIM cards (or eSIM), please insert or use only one SIM card at a time.
If you use both SIM cards at once, your prepaid SIM card will be suspended by the carrier.

▸ How to recharge after 90 days? (Recharge Credit Guide)

• Purchased credits are valid for 90 days from the date of SIM card activation.
  
• For the service to remain active, users must recharge the credits monthly.
  
• After 90 days, all services will cease, and you will be able to receive calls and texts for an additional 10 days.
  
• It is automatic for your SIM card to expire after 10 days if you don’t recharge.

 ▸ ARC & AutoPay 

• This service may be valid for only 90 days under a passport user.
• If you wish to use the service for more than 90 days, you must register copy of ARC (front and back).
• Additional documents are required. 
• You need to submit the AutoPay form with the ARC and bankbook information for prepaid AutoPay.
  
• To apply for those services, email us with your preferred service ([email protected])

 ▸ Order Cancellation

• Your order may be canceled if the application and submission of the document(s) are not completed.
• You may be subject to purchase cancellation in case of bad credit, security insurance crime, or late payment.
• You may be subject to order cancellation if you are underage.

 ▸ Cancellation After Activation

• It is impossible to cancel after activation due to a simple change of mind or not a result of our error
  * Refund will follow the refund policy